Fountain, the AI-native platform for managing the global frontline workforce, today announced Cue, the first autonomous frontline intelligence designed to run frontline workforce operations. Cue runs the work inside hiring and scheduling workflows, such as sourcing, screening, and scheduling candidates, all without manual intervention. This reduces operational bottlenecks and time-to-hire, while delivering consistent staffing across locations.
Unlike traditional SaaS tools that rely on human configuration and oversight, Cue operates directly within enterprise workflows. With Cue, Fountain becomes the first scaled SaaS provider to transition its core architecture into a production-grade agentic system - Frontline Superintelligence. Rather than layering on an AI assistant, Fountain has embedded multi-agent orchestration directly into its platform. The result is a fundamental shift from software that reports on frontline work to an intelligence that runs it.
Cue can autonomously execute frontline workforce management within an infrastructure that includes human oversight controls and configurable governance policies, including:
- Automatically builds and updates hiring workflows based on performance
- Sources and screens candidates with manual oversight
- Detects and fills shift gaps before they impact operations
- Flags underperforming locations and recommends fixes
- Generates board-ready operational insights
“Frontline workers are the majority of the global workforce, yet frontline operations remain the least automated and optimized,” said Salim Jernite, chief product and technology officer at Fountain. “Software digitized work, but agentic systems go further. They run it, introducing a new era of autonomous intelligence for enterprise operations. With Cue, you don’t start your day with dashboards - you begin with outcomes. 12,847 processed applications and 847 filled roles in 14 hours. Cue doesn't talk about what it could do - it reports on what it already did."
