As part of its ongoing series of popular Interviews e-books, HR Gateway is looking for the opinions of people in the field of HR as to the worth and benefit of both outsourcing and insourcing.
As increasing numbers of large organisations ship various tasks off-shore to areas such as India, we would like to know about your experience of outsourcing and insourcing and whether it is positive or negative.
According to recent research from IDC, HR directors are turning more to service providers to manage complex business processes than relying on their own resources, leading to profit growth of 9.7 billion for the industry by 2007:
ëThe dual impact of a softening economy and the increasing costs of developing in-house process expertise is helping drive outsourcing activity
ëIn fact, HR spend with external service providers is expected to climb from 32% in 2002 to 38% by 2012,í said Mike Friend, senior research analyst for IDC's European Services research.
Given the cash cow nature of these services, we would like to hear from HR, or those in the field, as to whether such services are living up to their expectations and whether they are making HRís position more strategic.
Maybe outsourcing has allowed your department to become more strategic or maybe it has simply become smaller as tasks are outsourced? Does your service provider do what it says on the tin or is it simply not up to the job?
Are their certain HR tasks that work well when outsourced while others have left you with huge headaches? You may even have been made redundant because of outsourcing or insourcing, if so, we would like to hear from you.
editor@hrgateway.com
Outsourcing and Insourcing.
HR Gateway is looking for the opinions of people in the field of HR as to the worth and benefit of both outsourcing and insourcing.