National Customer Service Week

Each year during the first week in October thousands of customer service professionals celebrate National Customer Service Week. This yearís event takes place from 4 ñ 8 October. The event recognises and honours the crucial role played by customer facing staff all year long.

ìA fantastic opportunity to inspire an even stronger commitment to customer service excellenceî, said David Parsons, Chief Executive, the Institute of Customer Service.

Many businesses focus on delivering a quality product but forget that excellent customer service is equally important. Throughout the UK, customer facing staff promote their company by going the extra mile for their customers. Many businesses fail to monitor customer satisfaction effectively by only being aware of the negative feedback their organisation receives. National Customer Service week provides an opportunity for businesses to forge stronger links with their customers and reward their unsung heroes.

Companies across the Midlands will be celebrating in many different ways ñ dress down day, ëOscarí style award ceremony, staff personal development opportunities etc. Birmingham based learning and development consultancy, Dynamic Customer Solutions is celebrating this yearís event by thanking their clients with a 20% discount on all training workshops booked in October. Clients wanting help to set up a Customer Satisfaction Monitoring Scheme for their business will also qualify for a 20% discount during October.

- For further information telephone Dynamic Customer Solutions on: 0121 733 6672, mobile: 07879 434056.