The latest customer service poll from the UK’s leading independent job board, CV-Library, has found that 96% of clients using the job board have rated its services as ‘good’ or ‘excellent’.
This figure, which stemmed from a survey distributed to all CV-Library clients in March 2017, was a 1% rise on the previous year, confirming that the job board is continuing to go from strength-to-strength. Unlike other UK job sites, every client using CV-Library is assigned a Client Response Coordinator (CRC) who maintains the account and works closely with the client to ensure that the best possible service is provided, and this is a strategy that is clearly paying off.
Lee Biggins, founder and managing director of CV-Library comments:
“Our CRC department is instrumental in ensuring our client retention rates remain strong and I’m extremely proud of each and every one of their achievements over the past 12 months, which have helped us reach this result. We work hard to understand our clients’ industries and backgrounds, enabling us to provide tailored support, which is a rare approach in the recruitment industry.”
CV-Library is continuing to reach impressive milestones and much of this success can be attributed to the outstanding service provided by the Client Response team; CV-library’s winning formula for a customer-focused approach is directly driving client retention and financial growth.
Biggins continues:
“We always strive to meet our clients’ needs no matter how big or small, and this is why it’s so important to obtain this kind of data and re-evaluate the services we provide. Feedback is always taken on board; for example, our development of Company Profiles came as a direct result of this in previous years – clients wanted a way to boost their brand, so we delivered! We really do listen to our customers and it’s truly humbling to have scored so highly in our latest survey.”
