Bitesize ñ training for hotel staff

Latest figures reveal the UK hotel industry is well on its way to recovery with a double-digit increase in revenue per available room. In fact the UK hotel industry was the strongest performing in Europe in the first half of this year. Good news for UK hotels and those businesses in the supply chain.

In response to this upturn, two Midlands businesswomen, with a passion for learning and personal development, have joined forces to develop a fresh and exciting modular training programme for the hotel industry.

ìIn todayís very competitive market place hotels need to offer more than just value for money accommodation to have a competitive edge,î said Liz Tucker, Director of Dynamic Customer Solutions (DCS).

ìDCS recently won a contract to deliver training for City Inn Birmingham staff, which was the catalyst for our new programme. Like all large hotels, City Inn had difficulty releasing staff for an entire dayís training event, which got us thinkingÖ..î

Liz Tucker and Sandra Wickes have developed nine ëbitesizeí training workshops dealing with customer service, communication, complaint handling, team leadership, goal setting and delegating effectively. Each module is available as a full stand-alone programme for those wanting an in-depth knowledge, but these ëtasterí sessions focus on key elements of the subject matter, therefore, meeting the needs of most staff. The training package is delivered on-site over three days, with each module lasting just two hours - providing key elements training, syndicate exercise, feedback and review session. Delegates attend the modules relevant to them, making this an affordable investment for the hotel while ensuring the optimum number of staff have an opportunity to develop new skills.

ìThe idea of bitesize training modules came to me during one of our best-practice training review sessions,î said Sandra Wickes.

This forward thinking twosome has already received very positive feedback and been asked to develop a similar programme for the retail sector. Already businesses recognize this as a
cost-effective way of providing learning and personal development for everyone rather than just a few key staff.

ìWe know there is a market for customer service training in most industry sectors as public perception is Brits donít do customer service,î said Liz.

ìWeíre very excited about our new programme. We know weíre offering a winning formula in
cost-effective staff development; we want to add value not just gloss to our clients businesses.î

For further information telephone Dynamic Customer Solutions on: 0121 733 6672, mobile: 07879 434056.