Speaker Bio Amy Richman is the Senior Director of Corporate Staffing for Starwood Hotels & Resorts. Amy has nearly 20 years management experience in human resources within fast paced, rapidly expanding companies. Her expertise includes recruitment, recruitment strategy, and employee relations. She is a strategic planner, with a talent for analytical decision-making and problem-solving skills. Six Sigma Green Belt trained, she has been continually recognized for exemplary client focus and the ability to develop employees' professional growth and improve productivity. She currently leads the Corporate Staffing team at Starwood Hotels & resorts which is responsible for filling 300 positions on average per calendar year for all corporate functions including, but not limited to legal, IT, HR, Marketing, Finance. Amy helps facilitate Starwood's global leadership training seminar, Leading Starwood, and Led a North American team focused on revamping the corporate on-boarding program lengthened from 4 hours to one week. She has successfully emphasized a significant reduction in cost per hire by reducing reliance on fee sources introducing low fee sourcing techniques, in addition to encouraging a "culture of recruitment" through a variety of internal initiatives. Before joining Starwood, Amy focused on both corporate recruitment and college relations at Price Waterhouse, Prudential Securities, Paine Webber and Gartner. She holds a BA in Psychology from Goucher College and MS in Human Resource Management from the New School for Social Research. Session: Candidates as Guests In this day of highly competitive candidate recruitment; attracting and maintaining a positive candidate/employer experience is key to ensuring sustainable, positive hiring and onboarding experiences. There are many methods of communication with potential candidates. It's the delivery of the experience that dictates the candidate's perception from the initial moment of contact. The concept of "treating the candidate as a guest" is not a new one but in this day of heavily trafficked recruitment technology and sourcing tools, it's easy to overlook the fact that your candidates are more than a number. Alice Snell, VP Research at Taleo will present her research on multigenerational success drivers around the candidate as guest experience, touching particularly on Gen X and Millennials. Amy Richman, Sr. Director Corporate Staffing Starwood Hotels, will touch on that research with examples of how Starwood Hotels has adopted a service culture attitude to all recruitment activities to truly make the candidate experience as positive and welcoming as possible. .