Speaker Bio Alice Snell is Vice President, Research at Taleo Corporation (www.taleo.com). Taleo (NASDAQ: TLEO) is the leader in on demand, web-based talent management solutions that empower organizations of all sizes, around the world to assess, acquire, develop and align their workforce for improved business performance. Ms. Snell has been tracking and analyzing the intersection between technology and talent management for well more than a decade. She published The Job-Seeker's Guide to On-Line Resources in 1994 and has authored numerous articles and reports on talent management technology and processes including Hidden ROI of Talent Acquisition and Mobility, Quality of Hire, Talent Management in a Down Economy, Careers Site 2.0: Taking the Lead in the War for Talent, Onboarding, and The Value of Unified Recruiting and Performance Management. Ms. Snell is frequently called upon to provide expert commentary on talent management issues and is quoted in leading media including The Wall Street Journal, CNN Money, Chief Executive, The New York Times, Chicago Tribune, CNBC.com, The Boston Globe and Investor’s Business Daily. Prior to joining Taleo, Ms. Snell was a senior analyst at Kennedy Information. Ms. Snell holds a Master of Science degree from Boston University and a Bachelor of Arts cum laude from Brandeis University. Session: Candidates as Guests In this day of highly competitive candidate recruitment; attracting and maintaining a positive candidate/employer experience is key to ensuring sustainable, positive hiring and onboarding experiences. There are many methods of communication with potential candidates. It's the delivery of the experience that dictates the candidate's perception from the initial moment of contact. The concept of "treating the candidate as a guest" is not a new one but in this day of heavily trafficked recruitment technology and sourcing tools, it's easy to overlook the fact that your candidates are more than a number. Alice Snell, VP Research at Taleo will present her research on multigenerational success drivers around the candidate as guest experience, touching particularly on Gen X and Millennials. Amy Richman, Sr. Director Corporate Staffing Starwood Hotels, will touch on that research with examples of how Starwood Hotels has adopted a service culture attitude to all recruitment activities to truly make the candidate experience as positive and welcoming as possible. .