Issue 109 - 26th October - 23rd November
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To acknowledge the hard work of its employees, TMP has launched a new website, http://www.tmpextramile.co.uk/, which includes stories of how employees have gone the extra mile, and different categories for awards to recognise the contributions of individual employees for excellent customer service. Nominations will be invited throughout the week with the winners announced on the 10th October 2008.
Andrew Wilkinson, Chief Executive of TMP Worldwide, says: “It is easy to get caught up delivering work to our clients. National Customer Service Week provides an ideal opportunity to pause, take a look around, and think about our achievements. Customer service is not just about those who are client facing. In every organisation there are many people who work tirelessly behind the scenes, providing the vital support throughout the company. Our awards are to designed capture this recognition from clients and TMP’s team members.”
Other events include presentations by TMP’s clients on ‘What constitutes good customer service to me’. A TMP team member will also shadow a client in a Customer Service role to better understand the pressures they face. To keep what happens on the front line in perspective TMP managers will be doing a half-day job swap with one of their team.
On the 7th October, TMP will officially open its Customer Contact centre. At this new Bristol facility, TMP staff act as the first point of contact for potential job seekers enquiring about positions at some of the leading organisations in the UK.
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