Issue 109 - 26th October - 23rd November
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Separating HR Transactions from HR Leadership
Enwisen is helping Nissan build an HR Shared Services Center – where employees can get assistance with events such as benefits enrollment – and a direct access portal, where all members of the workforce can complete transactions 24 hours a day, seven days a week, from work or home, in a self-service environment.
AnswerSource Knowledge Center is Key to Strategy
Nissan is using PeopleSoft as the HCM and self-service component of the portal. Enwisen’s AnswerSource Knowledge Center will provide on-demand communications and decision support for the entire range of work/life events. Because the information is personalized, employees see only the content that is relevant to them. AnswerSource is also integrated with PeopleSoft, so employees can access information – and complete their events – in a single session.
Enwisen’s integrated Service Center solution manages call tickets and case reporting, and fully integrates with the AnswerSource knowledgebase and PeopleSoft. This integrated solution will allow Nissan’s HR Services Center staff to manage cases while also accessing, real-time, employees’ specific information along with associated transactions. By having personalized information at their fingertips, Nissan’s call center reps will be able to respond to most inquiries on the first call versus having to spend hours, or even days, researching answers.
AnswerSource is comprehensive, cost-effective and integrated with PeopleSoft; Enwisen is Oracle/PeopleSoft’s preferred communications partner.
“We’re very excited to have Nissan as a customer,” said Barbara Levin, Enwisen’s Vice President of Marketing. “The integrated Service Center should provide excellent service to their workforce while freeing HR to operate in a more strategic, vs. administrative role, and we’re committed to helping them realize their vision.”
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