Willis Towers Watson, a leading global advisory, broking and solutions company, today released updated versions of its flagship Pulse Software and Employee Engagement Software. The enhanced software now includes a predictive analytics algorithm as part of the manager dashboards of both employee survey products. The new versions are currently available for implementation.
The addition of a predictive analytics algorithm significantly enhances the software manager dashboard capabilities by boosting an organisation’s ability to improve its performance in specific business outcomes, such as sales growth, customer satisfaction, turnover, retention and manufacturing output.
In the past, the manager dashboard identified strengths and weaknesses of an organisation based on the results of the employee survey. Now, using an extensive predictive analytics library that Willis Towers Watson has built over the years, managers can create specific performance predictor questions in their employee surveys and load the algorithm to focus on those predictors. The dashboard will then reveal areas that are performing well and those that need improvement.
“The enhanced dashboards for our employee survey products will enable managers to go beyond general suggested actions for improvement and, instead, focus and capitalise on unique opportunities that predict performance,” said Stephen Young, global practice leader, Employee Insights, Willis Towers Watson. “With the added algorithm, managers can identify factors that predict outcomes in important business areas, build those into their employee opinion surveys and focus on predictors of improved business performance.”
While organisations in most industries can take advantage of the enhanced software, financial institutions appear to be particularly well positioned given the industry’s highly competitive nature — for example, to be number one in customer service.
“This new feature is ideal for financial services organisations, which increasingly look to differentiate based on levels of customer service. Organisations can now design a survey and manager dashboard (directing managers to issues), which both predict customer satisfaction and need-fixing. This will give them an advantage over those who use traditional survey programmes,” said Young.
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ABOUT WILLIS TOWERS WATSON EMPLOYEE SURVEY SOFTWARE
Willis Towers Watson Pulse Software allows organisations to quickly access employee opinions and reactions to events, giving leaders insight to enhance the employee experience. The Willis Towers Watson Employee Engagement Software helps employers assess employee opinions on key issues and shape an engaging high-performance culture that delivers measurable business results.
ABOUT WILLIS TOWERS WATSON
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has over 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimise benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential.