Working in the cloud sector means employees require knowledge of advancing technologies, what role they play in a company, and the security features and cost involved. But there are also a range of soft skills needed, to run throughout a successful team which should not be overlooked.
To be part of a modern-day workforce in such an industry, staff members need a collaborative approach. They have to be open and embracing to change, understand DevOps, and be willing to upskill to remain relevant in an ever-changing tech arena. Organisations are increasingly working in flatter structures, meaning employees need to perform in an autonomous, agile way. Adopting the mindset of lifelong learning is useful and people can fine tune through learning on the job – through mentoring, formal training and boosting qualities via cloud specific tooling skills, such as Amazon Web Services Training.
But what does it take to ensure a well-oiled machine operates in the cloud sector in today’s society? Elements covering infrastructure, security, storage, networking, and governance all have to be acknowledged. Rachel McElroy, for cloud sector and DevOps specialist Cranford Group, underlines the five key roles every business needs, to be a success when using technology.
This person understands the commercial and governance sides of the firm. They’re the all-seeing eye, ensuring the team keeps in-line with the budget, and understands what’s needed – in relation to timings and resources – to complete the project. They usually work with other teams during the sales cycle, so they can outline a project’s delivery, and are adept at constructing high-level plans, delivering reports, and leading meetings. It’s a role which suits customer-facing people who can manage several projects at once, and have excellent communication and written skills.
Usually an IT specialist, they oversee cloud strategy and are concerned with the design network, and the project’s infrastructure. They understand what the customer wants, and work on the best ways to achieve those needs, with a measured approach. They must possess the technical expertise to understand sysadmin, as well as have software development experience, and a good knowledge of Software-as-a-Service (SaaS). It’s a position that’s very hands-on, so needs an innovative thinker, who can lead on cloud efficiency.
A strong background of specific skills such as streaming analytics, data integration, and knowledge of .NET, Java and AWS or Google Cloud Platform are a must for the strongest developers. They should be able to build cloud-compatible frameworks, evaluate emerging technologies, and ideally have DevOps experience. These kinds of positions suit those with a background in computer technology and often a qualification in computer science, or something related. There are also many soft skills involved, including leadership to plan and co-ordinate projects, an agile mind-set, and ability to adapt to lots of change within the cloud sector.
Security architect or analyst
Another highly important role within a team, this person keeps computer systems safe from cyber-attacks. They also need to translate security features to customers, so must be a strong communicator with stakeholders and colleagues. From a hard skills perspective, this is somebody who understands Windows, Cisco systems, VM (virtual machine) work, and testing, amongst other services. A security architect is likely to hold TOGAF, SABSA or CCP accreditations, and be familiar with cyber-attack pathologies, as well as cloud service models. There might also be a junior architect involved in the team, to support ongoing projects.
Fully embraced in being customer-focused, those on the service desk completely understand their company. They have to be knowledgeable, approachable and personable with every side of an organisation’s cloud capacity – from the security aspects to the installation process, data and knowledge of the technology customers require. Strong in problem-solving, this position welcomes trouble-shooters and those with a calm attitude when the pressure is on.
It’s vital that, when putting a team together, each person has a key role to play in the delivery of a successful cloud project. A balance of soft skills and team ethic – alongside relevant qualifications – is crucial. And, those that are willing to upskill and fine tune their experience to keep up with ever-evolving industry trends, can keep an organisation ahead of the curve in a competitive sector.