- Almost one in three millennials use their mobiles to make calls no more than twice a week
- Evidence suggests negative millennial attitudes toward phone calls
- Such attitudes could harm a young people’s chances of success in certain sectors
- Business leaders comment on how best to encourage the age bracket to communicate confidently
A survey conducted by virtual receptionist providers CALLCARE has shown that nearly one in three millennials do not use their mobiles to make calls, opting instead for messaging apps and email communications.
At most, 18-24-year-olds make calls twice a week, which considering the age group’s closeness to technology, is very low. The survey, alongside wider research on the subject, indicates a real distaste toward telephone conversation among young people.
In terms of improving the millennial attitude to phone calls, there are several training policies that employers can put into place.
CALLCARE has produced a full guide, which you can read it its entirety here.
Commenting is Gemma Harding, Head of Corporate Services at CALLCARE:
“CALLCARE has trained numerous staff, of all ages, and know that many people respond to training in different ways.
“We also know that the millennial group have a difficult relationship with phone calls, and they run the risk of it becoming a weak spot on their CV. With a few simple strategies, employers can do something for this group to boost their confidence over the phone.”