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Investigation Skills Training

Overview

 

Today’s businesses operate in a complex environment of markets, regulations and performance pressures. Equally those businesses need to lead an increasingly diverse workforce with a broad range of motivations and styles. Conflict is inevitable.

Grievances are often at the root of workplace conflicts or disciplinary actions and as a result employment legislation is putting pressure on employers to deliver employment decisions that are more and more impartial and objective.

Effective investigation can often be the key to resolving grievances fairly: particularly where there is a need to find the facts.

However getting to the bottom of such events is way down the manager’s list of priorities or experience. Often, the organisation or individual lacks confidence to conduct such a procedure or there is a reluctance to be involved in a process that may become part of legal proceedings. Undertaking a proper grievance investigation involves adhering to a rigorous process. But since such investigations are not criminal investigations any conclusions can only draw on the evidence and facts and provide a conclusion that, while being admissible in court, will be based on the "balance of probability".

The  Investigation Skills seminar is designed to provide attendees with an understanding, process, framework, and tool set to enable managers to undertake an investigation, working with a proven methodology.